Hive Support - AI Powered Help Desk Plugin for WordPress
Discover Hive Support: The all-in-one help desk plugin for WordPress with an AI chatbot, ticketing, and live chat. Now with discounts & a lifetime deal!
Hive Support: AI-Powered Help Desk Plugin for WordPress to Automate Customer Service
Hive Support is a comprehensive, self-hosted help desk plugin for WordPress, designed to centralize and automate customer support. The product combines a traditional ticketing system with modern tools like an AI-powered live chat and a customizable chatbot. The goal is to increase the efficiency of support teams and improve customer satisfaction through faster and more precise responses.
Main Features of the Ticketing System
The core functionality of Hive Support revolves around a structured ticketing system integrated directly into the WordPress dashboard. It provides a solid foundation for managing customer inquiries.
- Centralized Ticket Management: Capture, manage, and track all customer inquiries in one place.
- Customizable Forms: Create ticket submission forms with custom fields (e.g., text, dropdown, number) to gather all relevant information from customers.
- Customer Support Portal: Provides customers with a dedicated area where they can view the status of their tickets and respond to replies.
- Detailed Customer History: Access a customer's activities and past inquiries to provide better context and personalized service.
Detailed Pro Features
The premium versions of Hive Support extend the basic functions with powerful AI, automation, and integration capabilities.
AI-Powered Communication
- Live Chat & AI Chatbot: Integrate a live chat on your website and use an AI chatbot (based on ChatGPT) to automatically answer frequently asked questions 24/7.
- AI Training: Train the AI model with your own website data (pages, posts, custom post types) or a custom dataset (JSONL file) to ensure highly accurate and context-aware responses.
- Multilingual Chatbot: The AI chatbot can communicate in multiple languages to support a global audience.
Workflow Automation
- Unlimited Automations: Create automation workflows based on triggers (e.g., "New ticket created"), conditions (e.g., "Subject contains 'Invoice'"), and actions (e.g., "Assign ticket to an agent").
- Saved Response Templates: Speed up inquiry responses with predefined text templates ("Canned Responses") for recurring questions.
- AI-Generated Instant Replies: Let the AI automatically suggest or send context-aware responses to minimize reaction time.
Advanced Ticket Management and Reporting
- Email Piping: Automatically convert emails sent to your support address into tickets.
- Private and Public Notes: Add internal notes for team members or public notes for customers to tickets.
- Reports and Analytics: Get detailed reports on ticket volume, resolution times, and the performance of individual support agents.
Integrations
- E-commerce & LMS: Seamlessly connect Hive Support with platforms like WooCommerce and Easy Digital Downloads to access customer purchase history.
- Communication Tools: Receive notifications and reply directly via messaging services like Slack, Telegram, WhatsApp, and Discord.
- Knowledge Bases: Train the AI with content from documentation plugins like BetterDocs or weDocs.
Pricing
Hive Support is offered in annual or lifetime license models. Significant discounts are currently available for all plans, with an unspecified duration. The following tables show the reduced promotional prices compared to the regular prices.
All paid plans include the full range of features, including all integrations and AI functions. The main difference lies in the number of sites the license can be used on.
Annual Plans
| Package | Number of Sites | Promotional Price (Annual) | Regular Price |
|---|---|---|---|
| Personal | 1 Site | $55 | |
| Professional | 100 Sites | $99 | |
| Business | 1000 Sites | $149 |
Lifetime Licenses (One-Time Payment)
| Package | Number of Sites | Promotional Price (One-Time) | Regular Price |
|---|---|---|---|
| Personal | 1 Site | $69 | |
| Professional | 100 Sites | $179 | |
| Business | 1000 Sites | $249 |
Key Information Summary
- Compatibility: WordPress
- Hosting: Self-Hosted (installed on your own server)
- Mobile Apps: Available for Android and iOS for on-the-go management
- Integrations: WooCommerce, Easy Digital Downloads, ChatGPT, Slack, Telegram, Discord, BetterDocs, and more.
- Updates & Support: 1 year for annual plans; Lifetime for lifetime licenses
- Money-Back Guarantee: 14 days
Important Note: This text was generated by an AI based on the information provided. No guarantee is given for the accuracy, completeness, or timeliness of the information, especially regarding pricing. Please verify all details and current prices directly on the official provider's website before making a purchase decision.
